![]() Now you can now try updating the iOS on your iPhone (you will not lose personal data while updating the iOS via iTunes). This is an important step if you can do it as otherwise you risk losing your data and info stored on the phone. Once your phone is recognised in iTunes, you should now be able to go into the phone setting on iTunes and back it up. If the slider appears on the screen or the screen dims, keep holding them down until the recovery screen appears.
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